ASSIGNMENT INSTRUCTIONS - AGATHA
After understanding how to identify contributing factors and apply correctives as demonstrated in the Allness Sample Case Analysis, now it's your turn to analyze a character. You have selected to analyze Agatha.
Re-read the Paperless Policy case below, then post your character analysis of Agatha as a Reply to this topic. Your analysis should include:
a contributing factor (unawareness of abstraction, abstracting different details, evaluating a group, closed to new and different) to Agatha's allness behavior
an explanation as to how Agatha exhibited the contributing factor
a corrective (develop a genuine humility, add etc., ask myself “do I have an all-wall” ) specific to Agatha's allness behavior
an explanation regarding how Agatha could use the corrective when interacting with other characters in the case.
The case is copied below for reference. Remember that you will not see others' responses until you post yours.
After surviving two difficult lectures, Amber made a beeline to the campus store where students retrieved packages because she had a package waiting for her. As a college junior, she stills gets excited when there is a package waiting because it means that somebody cares. She walked up to the counter and smiled as she requested her package.
Agatha, an experienced employee, explained, “Did you read the e-mail we just sent? You cannot pick up your package until 11:00 am.”
“But I have class at 11:00, and its 10:50, so may I have the package a little early? We used to get packages whenever the campus store was open, so why did that that policy have to change?”
Agatha tried again, “You should have received an e-mail telling you this. Policies change.”
Beth, a new supervisor, overheard the conversation and intervened, “What seems to be the problem here?”
“I cannot get my package and I have class in 10 minutes!” exclaimed Amber.
“I told her the same thing that I tell all students: no one claims packages until 11:00,” Agatha emphasized, aggravated by college students who do not read e-mail.
Beth sensed the frustration and explained, “I created this paperless policy. Do you know how long it took us to create all those yellow slips of paper? Now we send you an e-mail in the morning and you retrieve your package at lunch time.”
Amber, clearly taken aback by how much trouble a mere package was causing, sadly thought to herself how much she will miss receiving the golden slips of paper in the mail, which reminded her of Willy Wonka and the Chocolate Factory movie. On a more practical note, she wished that the policy would not have to change because some students did not have time for lunch. Unfortunately, she did not have time to discuss this matter any further today or she would be late to class.