Technical Support
Content Support
Questions about:
Go to the Content Support Discussion.
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Tech Support
Questions about:
- digital badges,
- videos,
- quiz grades,
- other technical issues
E-mail elamooc@fhi360.org for technical support.
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Please note that this inbox is monitored Monday - Friday from 8:00 AM to 5:00 PM Eastern time. If your message is sent outside of these hours, you may need to wait for a response.
When you email elamooc@fhi360.org, please provide as much detail as possible.
Be sure to include the following information:
- Your name
- The course you are enrolled in (English for Journalism MOOC)
- What browser you are using (Google Chrome, Firefox, Internet Explorer, etc.)
- Device you are using (laptop/desktop, tablet, or cell phone)
- Screenshots, or still images captured by your phone or browser, if possible. These are very helpful. If you receive an error message and you are unable to include a screenshot, please copy the message or text that is displayed.
- If you are having difficulties with a specific part of the course, please specify the module, lesson, or task that you are having trouble with.
This will help us resolve your inquiry quickly.