Lesson 5: Support During the MOOC

There might be a time when you need help during your course. Please read below to find answers.

the word HELP

"HELP" Links to an external site. by Marc Falardeu via Flickr is licensed under CC BY 2.0 Links to an external site.

MOOC Support

If you are unsure how to do something in Canvas, please check the Lesson 2: Canvas User Orientation for videos and user guides. 

The Content Support Discussion Board is a space where you can ask a facilitator questions about the course. 

If you need technical support, email the OPEN team: elamooc@fhi360.org. Please note that this inbox is monitored Monday - Friday from 8:00 AM to 5:00 PM Eastern time. If your message is sent outside of these hours, you may need to wait for a response.

For the fastest possible response, please use elamooc@fhi360.org

Do not use the Canvas Inbox feature.

When you submit your support request, please provide as much detail as possible and be as clear as possible when describing the situation. Also, please be sure to include the following information:

  • Your name
  • The course you are enrolled in (English for Journalism)
  • What browser you are using (Google Chrome, Firefox, Internet Explorer, etc.)
  • Device you are using (laptop/desktop, tablet, or cell phone)
  • Screenshots, or still images captured by your phone or browser, if possible. These are very helpful, especially with technical problems. If you receive an error message and you are unable to include a screenshot, please copy the message or text that is displayed.
  • If you are having difficulties with a specific part of the course, please specify the module, lesson, or task that you are having trouble with.

This will help us resolve your inquiry quickly.